There are more and more companies offering live chat on their e-commerce website. However, they have to be out of service when the team goes to bed or have lunch. While your leads continue to browse your website. You're squandering sales, marketing, and customer service opportunities!
The good news I want to share with you is that BestChat just launched its own Chatbot – Whale bot, which will perfectly solve your problem!
With Whale bot, you can give your website a real-time conversational experience. Start offering consumers and leads immediate support when they have an urgent need, rather than a few days later.
From financial benefits of Whale bot to improving the customer satisfaction of your clients. So, why are Whale bot essential for business? Here’s an infographic showing off the benefits.
1.Generate More Leads
Whale bot can begin collecting leads for your marketing team even before the discussion begins. The bot accomplishes this by requesting the visitor's information in order to begin the chat.
Another benefit of using Whale bot is that it may qualify leads before delivering them to your sales or service teams. Whale bot can ask inquiries about the client journey and determine which leads are suitable for which of your products.
Let's imagine you own a gift box company that sells a range of products for various occasions. To qualify the lead, Whale bot can question, "What's the occasion?" Your agents will save time since they will know who they are speaking with and where they are in the sales funnel.
Whale bot can increase your company's sales. By showcasing your new products and offering discounts to entice potential customers, Whale bot will convert first-time website visitors into new customers.
Whale bot also help to speed up the purchase selection process by sending notifications to website users in advance. These messages could include information about your current deals or corporate news. Clients can also use Whale bot to assist them find what they're looking for.
One application for this benefit is utilizing Whale bot to provide personalized product recommendations and assistance with order placement. Whale bot can also help your visitor progress through the sales funnel by providing delivery monitoring and other services.
3.Gain Customer Satisfaction
Almost all merchants expect a response within five minutes. And Whale bot provide instant responses to help customers with simple questions right there and then. This helps to decrease the waiting time for your customer support down to a couple of seconds.
This is not possible when your representatives have hundreds of requests piled up from clients. But the pile can loosen up if the bots take over the simple or common requests, leaving only the most complex ones for your human agents to deal with.
Thus, you grab the most customers with common questions. On one hand you saved manual cost, on the other hand, you gain more customer satisfaction.
Let’s start to enjoy the benefits that Whale bot can bring you today! It’s also free now! Learn more to contact at [email protected].