There are more and more companies offering live chat on their e-commerce website. However, they have to be out of service when the team goes to bed or has lunch. While your leads continue to browse your website. You're squandering sales, marketing, and customer service opportunities!
The good news I want to share with you is that BestChat just launched its own Chatbot – BestChat bot, which will perfectly solve your problem!
With BestChat bot, you can give your website a real-time conversational experience. Start offering consumers and leads immediate support when they have an urgent need, rather than a few days later.
From the financial benefits of BestChat bot to improving customer satisfaction of your clients. So, why is BestChat bot essential for business? Here’s an infographic showing off the benefits.
1. Generate More Leads
BestChat bot can begin collecting leads for your marketing team even before the discussion begins. The bot accomplishes this by requesting the visitor's information in order to begin the chat.
Another benefit of using BestChat bot is that it may qualify leads before delivering them to your sales or service teams. BestChat bot can ask inquiries about the client journey and determine which leads are suitable for which of your products.
Let's imagine you own a gift box company that sells a range of products for various occasions. To qualify the lead, BestChat bot can question, "What's the occasion?" Your agents will save time since they will know who they are speaking with and where they are in the sales funnel.
2. Boost Sales
BestChat bot can increase your company's sales. By showcasing your new products and offering discounts to entice potential customers, BestChat bot will convert first-time website visitors into new customers.
BestChat bot also helps to speed up the purchase selection process by sending notifications to website users in advance. These messages could include information about your current deals or corporate news. Clients can also use BestChat bot to assist them to find what they're looking for.
One application for this benefit is utilizing BestChat bot to provide personalized product recommendations and assistance with order placement. BestChat bot can also help your visitor progress through the sales funnel by providing delivery monitoring and other services.
3. Gain Customer Satisfaction
Almost all merchants expect a response within five minutes. And BestChat bot provides instant responses to help customers with simple questions right there and then. This helps to decrease the waiting time for your customer support down to a couple of seconds.
This is not possible when your representatives have hundreds of requests piled up from clients. But the pile can loosen up if the bots take over the simple or common requests, leaving only the most complex ones for your human agents to deal with.
Thus, you grab the most customers with common questions. On one hand, you saved manual costs, on the other hand, you gain more customer satisfaction.