Privacy policy

BestChat privacy policy contains information about collecting users' personal data, products and services offered or performed by BestChat and the manner of its processing. We respect the right to privacy of our software users and take reasonable steps for the user to be familiar with the manner in which rendered accessible information via website and our mobile application is processed. Due to the implementation of comprehensive security regulations, personal data provided by our website and mobile application users is of highest security standards. The acceptance of terms and conditions for the use of any BestChat services or deciding on using or purchasing any product offered by BestChat means accepting BestChat Privacy Policy.

BestChat provides real-time communication tools to website owners who want to interact with visitors on their website. Part of the service enhances the website owner's understanding of who is on their website and reports to them that information. Naturally, we use our products, so what you read below applies to visitors to our website as well.

Provided data

Collected by BestChat personal data and other user's information is used in order to complete user registration and at the same time to ensure his access to BestChat services and products. While registering on our website we request that you provide us with such information as: name, surname, company business name, address, website address, e-mail address and credit/payment card information in the event when a user continues to use our services after a 14-day free of charge trial period. Unless a user decides to use our services after a 14-day free of charge trial period, credit/payment card information is not required. Some of the provided user's information such as: your IP address, domain, browser type, operation system type etc. may be automatically acquired when a user visits our websites. When contacting BestChat the user may be requested to render accessible analogical data to those provided while registering on our website. Personal data provided in connection with the correspondence between the user and BestChat shall be used strictly to reply to inquiries made by the user or to transfer information. We use the information you provide us in order to provide you with customer service, allow you to view your statistics, e-commerce, goals, performance, chat queue, availability, customer satisfaction, chats, chat logs, view the chat agents and visitors to your BestChat service.

Third party information

We allow you to provide us with third party personal data. The information that we may collect is name and email address in order to allow you to add agents to your account. We will not use this information for any other purpose.

Data disclosure

We do not sell your personal data to third parties.

BestChat's main purpose of gathering personal data and users' other information is to upgrade and improve functionality of its services and products. Owing to the above process we exceed our users' expectations; we provide a constant development of our products the use of which becomes much easier and more convenient.

Personal data and other information provided by users shall not be disclosed to third parties unless the obligation to disclose the information to third parties results from the currently effective provisions of law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or if it is necessary for the BestChat's security and its rights protection, including the protection against the claims submitted by the third parties. The provided user's information may be utilized in the event of breach of terms and conditions for the use of services, misuse of funds, the necessity to take action against all user's unlawful actions. BestChat shall transfer no information or personal data to third parties for marketing purposes.


'Cookies' may be used while using services or products by BestChat these are pieces of information sent by the server, stored on a user's computer for the purpose of automatic identification of a particular user when using our services. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The “Help” feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Services and we recommend that you leave them turned on.


From time-to-time we may provide you the opportunity to participate in a survey within our BestChat application. If you participate, we will require your name and email address. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.

Data protection

BestChat applies technical safety measures of the highest standards to protect the provided data against loss, destruction, misuse, unauthorized access or disclosure. The used measures and technology ensure complete safety of the data provided by the user. The data is available solely to the user or to a person indicated by him provided authorized access has been granted to that person. You control who you allow access to the BestChat app by either selecting everyone or limited IP addresses.

The security of your personal data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

BestChat takes all necessary steps to update and modernize data protection system. No data transmission via the Internet, however, can guarantee 100% safety.

Privacy policy modification

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Link to Other Sites

This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that collects personal data. This privacy policy applies only to information collected by this Web site.


Should you have any inquiries or doubts regarding our terms and conditions, feel free to contact us via the following e-mail:


This BestChat Subscription Terms of Service ("Agreement") is entered into by and between the BestChat entity set forth below ("BestChat") and the entity or person placing an order for or accessing any Services ("Customer" or "you"). If you are accessing or using the Services on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company, and all references to "you" or "Customer" reference your company. This Agreement permits Customer to purchase subscriptions to online software-as-a-service products and other services from BestChat pursuant to any BestChat ordering documents, online registration, order descriptions or order confirmations referencing this Agreement ("Order Form(s)") and sets forth the basic terms and conditions under which those products and services will be delivered. This Agreement will govern Customer's initial purchase on the Effective Date as well as any future purchases made by Customer that reference this Agreement. The "Effective Date" of this Agreement is the date which is the earlier of (a) Customer's initial access to any Service (as defined below) through any online provisioning, registration or order process or (b) the effective date of the first Order Form referencing this Agreement.


1. Definitions

"Customer Data" means any data of any type that is submitted to the Services by or on behalf of Customer, including without limitation: (a) data submitted, uploaded or imported to the Services by Customer (including from Third Party Platforms) and (b) data provided by or about People (including chat and message logs) that are collected from the Customer Properties using the Services.
"Customer Properties" means Customer's websites, apps, or other offerings owned and operated by (or for the benefit of) Customer through which Customer uses the Services to communicate with People.
"Dashboard" means BestChat's user interface for accessing and administering the Services that Customer may access via the web or the BestChat Apps.
"Documentation" means the technical user documentation provided with the Services.
"BestChat App" means any mobile application or desktop client software included in the applicable Service that is made available by BestChat.
"BestChat Code" means certain JavaScript code, software development kits (SDKs) or other code provided by BestChat for deployment on Customer Properties.
"Permitted User" means an employee or Contractor of Customer or its Affiliate who is authorized to access the Service.
"Services" means BestChat's proprietary software-as-a-service solution(s), including the Dashboard, BestChat application programming interfaces (APIs), BestChat Code and BestChat Apps, as described in the applicable Order Form.
"Third-Party Platform" means any software, software-as-a-service, data sources or other products or services not provided by BestChat that are integrated with Services as described in the Documentation.

2. BestChat Services

2.1. Services Overview.

BestChat's Services are a suite of messaging software-as-a-service solutions offered through a single platform. The services are designed to enable customer to manage communications with People through the entire lifecycle of their relationship with customer and to provide a dashboard for accessing and managing customer data regarding those people. Customer may import and export Customer Data between the Services and certain Third-Party Platforms through supported integrations. The Services also include BestChat Code deployed on Customer Properties to enable live chat and messaging functionality.

2.2. Access to Services.

Customer may access and use the Services for its own benefit and in accordance with the terms and conditions of this Agreement, the Documentation and any scope of use restrictions designated in the applicable Order Form (including without limitation the number of People tracked). Use of and access to the Services is permitted only by Permitted Users. If Customer is given API keys or passwords to access the Services on BestChat's systems, Customer will require that all Permitted Users keep API keys, user ID and password information strictly confidential and not share such information with any unauthorized person. User IDs are granted to individual, named persons and may not be shared. If Customer is accessing the Services using credentials provided by a third party (e.g., Google), then Customer will comply with all applicable terms and conditions of such third-party regarding provisioning and use of such credentials. Customer will be responsible for any and all actions taken using Customer's accounts and passwords. If any Permitted User who has access to a user ID is no longer an employee (or Contractor, as set forth below) of Customer, then Customer will immediately delete such user ID and otherwise terminate such Permitted User's access to the Service. The right to use the Services includes the right to deploy BestChat Code on Customer Properties in order to enable messaging, chat and similar functionality and to collect Customer Data for use with the Services as further described below.

2.3. BestChat Apps.

BestChat provides BestChat Apps for use with the Services, subject to all of the terms and conditions of this Agreement, BestChat grants to Customer a limited, non-transferable, non-sublicensable, non-exclusive license during any applicable Subscription Term to use the object code form of the BestChat Apps internally, but only in connection with Customer's use of the Service and otherwise in accordance with the Documentation and this Agreement.

2.4. Deployment of BestChat Code.

Subject to all of the terms and conditions of this Agreement, BestChat grants to Customer a limited, non-transferable, non-sublicensable, non-exclusive license during any applicable Subscription Term to copy the BestChat Code in the form provided by BestChat on Customer Properties solely to support Customer's use of the Service and otherwise in accordance with the Documentation and this Agreement. Customer must implement BestChat Code on the Customer Properties in order to enable features of the Services. Customer will implement all BestChat Code in strict accordance with the Documentation and other instructions provided by BestChat. Customer acknowledges that any changes made to the Customer Properties after initial implementation of BestChat Code may cause the Services to cease working or function improperly and that BestChat will have no responsibility for the impact of any such Customer changes.

2.5. Contractors and Affiliates.

Customer may permit its Contractors and its Affiliates' employees and Contractors to serve as Permitted Users, provided Customer remains responsible for compliance by such individuals with all of the terms and conditions of this Agreement, and any use of the Services by such individuals is for the sole benefit of Customer.

2.6. General Restrictions.

Customer will not (and will not permit any third party to): (a) rent, lease, provide access to or sublicense the Services to a third party; (b) use the Services to provide, or incorporate the Services into, any product or service provided to a third party; (c) reverse engineer, decompile, disassemble, or otherwise seek to obtain the source code or non-public APIs to the Services, except to the extent expressly permitted by applicable law (and then only upon advance notice to BestChat); (d) copy or modify the Services or any Documentation, or create any derivative work from any of the foregoing; (e) remove or obscure any proprietary or other notices contained in the Services (including without limitation (i) the "Powered by BestChat" designation that may appear as part of the deployment of the Services on Customer Properties and (ii) notices on any reports or data printed from the Services); or (f) publicly disseminate information regarding the performance of the Services.

2.7. Trial Subscriptions.

If Customer receives free access or a trial or evaluation subscription to the Service (a "Trial Subscription"), then Customer may use the Services in accordance with the terms and conditions of this Agreement for a period of fourteen (14) days or such other period granted by BestChat (the "Trial Period"). Trial Subscriptions are permitted solely for Customer's use to determine whether to purchase a paid subscription to the Services. Trial Subscriptions may not include all functionality and features accessible as part of a paid Subscription Term. If Customer does not enter into a paid Subscription Term, this Agreement and Customer's right to access and use the Services will terminate at the end of the Trial Period. BestChat has the right to terminate a Trial Subscription at any time for any reason.

3. Customer Data

3.1. Rights in Customer Data.

As between the parties, Customer will retain all right, title and interest (including any and all intellectual property rights) in and to the Customer Data as provided to BestChat. Subject to the terms of this Agreement, Customer hereby grants to BestChat a non-exclusive, worldwide, royalty-free right to use, copy, store, transmit, modify, create derivative works of and display the Customer Data solely to the extent necessary to provide the Services to Customer.

3.2. Storage of Customer Data.

BestChat does not provide an archiving service. BestChat agrees only that it will not intentionally delete any Customer Data from any Service prior to termination of Customer's applicable Subscription Term. BestChat expressly disclaims all other obligations with respect to storage.

3.3. Customer Obligations.

In General. Customer is solely responsible for the accuracy, content and legality of all Customer Data. Customer represents and warrants to BestChat that Customer has all necessary rights, consents and permissions to collect, share and use all Customer Data as contemplated in this Agreement (including granting BestChat the rights in Section 3.1 (Rights in Customer Data)) and that no Customer Data will violate or infringe (i) any third party intellectual property, publicity, privacy or other rights, (ii) any Laws, or (iii) any terms of service, privacy policies or other agreements governing the Customer Properties or Customer's accounts with any Third-Party Platforms.

4. Security

BestChat agrees to use commercially reasonable technical and organizational measures designed to prevent unauthorized access, use, alteration or disclosure of any Service or Customer Data. However, BestChat will have no responsibility for errors in transmission, unauthorized third-party access or other causes beyond BestChat's control.

5. Ownership

5.1. BestChat.

This is a subscription agreement for access to and use of the Services. Customer acknowledges that it is obtaining only a limited right to the Services and that irrespective of any use of the words "purchase", "sale" or like terms in this Agreement no ownership rights are being conveyed to Customer under this Agreement. Customer agrees that BestChat or its suppliers retain all right, title and interest (including all patent, copyright, trademark, trade secret and other intellectual property rights) in and to the Services and all Documentation, professional services deliverables and any and all related and underlying technology and documentation and any derivative works, modifications or improvements of any of the foregoing, including as may incorporate Feedback (collectively, "BestChat"). Except as expressly set forth in this Agreement, no rights in any BestChat Technology are granted to Customer. Further, Customer acknowledges that the Services are offered as an on-line, hosted solution, and that Customer has no right to obtain a copy of any of the Services, except for BestChat Code and the BestChat Apps in the format provided by BestChat.

6. Subscription Term, Fees & Payment

6.1. Subscription Term and Renewals.

Unless otherwise specified on the applicable Order Form, each Subscription Term will automatically renew for additional twelve-month periods unless either party gives the other written notice of termination at least thirty (30) days prior to expiration of the then-current Subscription Term.

6.2. Fees and Payment.

All fees are as set forth in the applicable Order Form and will be paid by Customer within thirty (30) days of invoice, unless (a) Customer is paying via Credit Card (as defined below) or (b) otherwise specified in the applicable Order Form. Except as expressly set forth in Section 9 (Limited Warranty) and Section 14 (Indemnification), all fees are non-refundable. The rates in the Order Form are valid for the initial twelve (12) month period of each Subscription Term and thereafter may be subject to an automatic adjustment increase of up to ten percent (10%) per year. Customer is responsible for paying all Taxes, and all Taxes are excluded from any fees set forth in the applicable Order Form. If Customer is required by Law to withhold any Taxes from Customer's payment, the fees payable by Customer will be increased as necessary so that after making any required withholdings, BestChat receives and retains (free from any liability for payment of Taxes) an amount equal to the amount it would have received had no such withholdings been made. Any late payments will be subject to a service charge equal to 1.5% per month of the amount due or the maximum amount allowed by law, whichever is less.

6.3. Payment Via Credit Card.

If you are purchasing the Services via credit card, debit card or other payment card ("Credit Card"), the following terms apply:

1.Recurring Billing Authorization. By providing Credit Card information and agreeing to purchase any Services, Customer hereby authorizes BestChat (or its designee) to automatically charge Customer's Credit Card on the same date of each calendar month (or the closest prior date, if there are fewer days in a particular month) during the Subscription Term for all fees accrued as of that date (if any) in accordance with the applicable Order Form. Customer acknowledges and agrees that the amount billed and charged each month may vary depending on Customer's use of the Services and may include subscription fees for the remainder of Customer's applicable billing period and overage fees for the prior month.

2.Foreign Transaction Fees. Customer acknowledges that for certain Credit Cards, the issuer of Customer's Credit Card may charge a foreign transaction fee or other charges.

3.Invalid Payment. If a payment is not successfully settled due to expiration of a Credit Card, insufficient funds, or otherwise, Customer remains responsible for any amounts not remitted to BestChat and BestChat may, in its sole discretion, either (i) invoice Customer directly for the deficient amount, (ii) continue billing the Credit Card once it has been updated by Customer (if applicable) or (iii) terminate this Agreement.

4.Changing Credit Card Information. At any time, Customer may change its Credit Card information by entering updated Credit Card information via the "Settings" page on the Dashboard.

5.Payment of Outstanding Fees. Upon any termination or expiration of the Subscription Term, BestChat will charge Customer's Credit Card (or invoice Customer directly) for any outstanding fees for Customer's use of the Services during the Subscription Term, after which BestChat will not charge Customer's Credit Card for any additional fees.

6.4. Suspension of Service.

If Customer's account is thirty (30) days or more overdue, in addition to any of its other rights or remedies (including but not limited to any termination rights set forth herein), BestChat reserves the right to suspend Customer's access to the applicable Service (and any related services) without liability to Customer until such amounts are paid in full. BestChat also reserves the right to suspend Customer's access to the Services without liability to Customer if Customer's use of the Services is in violation of the AUP.

7. Term and Termination

7.1. Term.

This Agreement is effective as of the Effective Date and expires on the date of expiration or termination of all Subscription Terms.

7.2. Termination for Cause.

Either party may terminate this Agreement (including all related Order Forms) if the other party (a) fails to cure any material breach of this Agreement (including a failure to pay fees) within thirty (30) days after written notice; (b) ceases operation without a successor; or (c) seeks protection under any bankruptcy, receivership, trust deed, creditors' arrangement, composition, or comparable proceeding, or if any such proceeding is instituted against that party (and not dismissed within sixty (60) days thereafter).

7.3. Effect of Termination.

Upon any expiration or termination of this Agreement, Customer will immediately cease any and all use of and access to all Services (including any and all related BestChat Technology) and delete (or, at BestChat's request, return) any and all copies of the Documentation, any BestChat passwords or access codes and any other BestChat Confidential Information in its possession. Provided this Agreement was not terminated for Customer's breach, Customer may retain and use internally copies of all reports exported from any Service prior to termination. Customer acknowledges that following termination it will have no further access to any Customer Data input into any Service, and that BestChat may delete any such data as may have been stored by BestChat at any time. Except where an exclusive remedy is specified, the exercise of either party of any remedy under this Agreement, including termination, will be without prejudice to any other remedies it may have under this Agreement, by law or otherwise.