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  • Customer Service
  • Live Chat
  • Chatbots
  • Business Growth
  • Case Studies
  • Update & Guides
  • All
  • Customer Service
  • Live Chat
  • Chatbots
  • Business Growth
  • Case Studies
  • Update & Guides
Customer Service

Customer Service is Emotional Labor

Rosina Reistetter
Business Growth

7 Strategies for Shopify Merchants to Beat Competitors in 2023

As a Shopify store owner, staying ahead of your competitors is crucial in the highly competitive e-commerce landscape. Knowing what your competitors are up to can help you stay on top of the latest trends, identify gaps in the market, and create more effective marketing and sales strategies. In this blog, we’ll explore some of the best tools and tactics to help you spy on your competitors and gain an edge in the market.
Emma Bruce
Live Chat

What can BestChat do for your customers?

The customer service system provided by BestChat is based on people-oriented, combined with the real-time access of the website, to provide you with comprehensive data support for visitors, customer service, and website
Shirley Walker
Business Growth

How to Measure Live Chat Success

Providing live chat support will help you connect with customers, improve their overall experience, and ultimately, drive sales. To accomplish all of these goals, however, you have to gauge the success of your live chat by monitoring specific metrics
Tala Ray
Case Studies

Logistics industry solutions-helping companies build a new integrated model of the logistics industry

How to build a new integrated model for logistics industry? Industry pain points Enterprise business is widely distributed, branch management is difficult Cross-regional and cross-departmental collaboration is difficult, and problem handling efficiency is low Multi-system data is scattered, information flow is slow and time-consuming and laborious Large amount of consultation and high similarity of questions, repetitive answers consume high labor costs.

Tala Ray
Case Studies

Education industry solutions-break the shackles of traditional education and expand the source of new students

BestChat education industry online customer service solution is customized and developed by BestChat according to the characteristics of the education industry. It helps online education companies, schools, and scientific research institutions break the traditional education region and time constraints, and build an intelligent online communication platform for various educational scenarios, allowing students and consulting Teachers can communicate online anytime, anywhere. Online education companies, schools, and scientific research institutions can quickly build an online communication platform through BestChat, tap online resources to expand the source of new students, improve the overall education service experience, and realize the transformation from online consultation to online and offline follow-up.
Iris Wilson
Customer Service

3 Tips to Improve Customer Service Efficiency from BestChat

Efficiency and service comes first. Improving the efficiency of customer service in the Internet age is a very impact part. BestChat system is committed to help business improving customer service performance and efficiency.
Rosina Reistetter
Customer Service

How Can Customer Service Reshape a Business?

When it comes to online service, customer service and support teams interact with consumers on an as-needed basis, using various chat channels such as phone, website chat applications, and social media messaging. Especially during the pandemic, more and more enterprises have started and increased online services. Support teams are available to provide technical assistance with products, while service teams are focused on the customer experience.
Tala Ray

Latest articles

Live Chat

The Importance of Customer Experience in Digital Markets

Digital customer experience is quite important for a business, for many brands, their marketing strategy has shifted a lot to digital markets. And providing in-time, seamless, and professional customer service to digital customers is more important than ever when this big scale of people is familiar with e-commerce.
Lena Young
Business Growth

How's Your Online Shop Design?

It is quite significant to make some design to attract your visitor who's from every leads. This article is advice from BestChat on how you could try to convert your visitor to customers.
Iris Wilson
Chatbots

Using the BestChat bot, tracking your orders！

One of the simplest ways for an eCommerce firm to interact with its consumers is through order tracking. Sending the order tracking details to your customers fosters confidence, especially if they are unfamiliar with your company.
Tala Ray

Let us be your advantage now

Customer Service

Upgrading CSAT Surveys to Address the Needs of Modern App Users

Once a client signs the dotted line and completes the payment for your good or service, the process of mapping out every stage of the customer's journey doesn't end. The customer's journey after making a purchase is equally as important as the actions used to convert them.
Sherry Smith
Business Growth

Holiday Marketing Strategies for Ecommerce

Increasing sales for your eCommerce business during the holiday season is a top priority for many businesses. The suggestions from BestChat should help you attract more customers, increase order value, and increase your chances of making quick sales.
Rosina Reistetter
Live Chat

4 Tips to Create Your Quick Responses in BestChat

Description: Quick Responses is convenient and efficient, however, which is definitely based on an excellent arrangement. The solutions are Selecting content from real conversation, discussing it with your team, organizing the classification, as well as keeping analyzing and updating the content.
Shirley Walker
Case Studies

Financial Industry Use BestChat to Create Trust and Connections with Customers

Because of strong, unified workspaces and knowledge management for tailored services, agents are set up for success. BestChat maintains your organization in sync by integrating channels, systems, and customer data into the existing technology landscape, all while maintaining the greatest level of data protection.
Shirley Walker
Business Growth

Fresh Journey to BestChat - How to Engage Your Customers to Chat?

4 tips to attract your visitors to interact with you more easily and instantly! Make it not just your work to connect! Never miss any traffic you acquired from your hard work on social media.
Tala Ray
Business Growth

What Customer Service Skills Do Live chat Agents Need by Using BestChat?

When skilled agents are in charge of live chat software, it's simple to add value to chats and provide excellent customer support. Live chat agents must also have the necessary expertise to properly handle consumer inquiries and assure chat software efficiency.
Iris Wilson
Business Growth

Be Ready for Your Online Shop-Advices from BestChat!

When you spend tons of time preparing for the online shop, and finally the opening day! How to make sure you grab every customer and convert them into sales? Here I have 3 tips for our BestChat beloved online shop merchants!
Emma Bruce
Case Studies

It’s Time to Make a Breakthrough on Your eCommerce Business

You may feel under a lot of pressure as a business owner to implement progress. No matter how much you’ve achieved thus far, there’s always room for improvement, let's learn the advice from BestChat to make changes and breakthrough in your online business.
Leyla Sheth
Customer Service

Value Creation for Customers is More Crucial Than Ever

The value a consumer places on a good or service is known as customer value. But it's not just about money. Price, quality, and what the good or service can achieve for that specific individual are frequently factors in perceived worth. Maintaining long-term relationships with current consumers and obtaining repeat business depends on providing value to them.
Lena Young
Live Chat

Chatbot may Assist You in Expanding Your Business and Increasing Revenue!

What if you just signed a contract with a developer or manufacturer for your dream project, only to discover that the person on the other end is a Chatbot rather than a human person? Yes, talking robots aren't exactly a novel concept these days. Over the last few years, Chatbot Artificial Intelligence (Chatbot AI) technology has increased the power and expansion of the entire automated process.
Rosina Reistetter
Customer Service

How Do You Support a Knowledge Base That Is Multilingual?

Issues with a multilingual customer service center is always bothering. Building a bilingual customer service center isn't for everyone. Some issues must be understood before any progress can be made.
Sherry Smith
Chatbots

BestChat Bot Has just been Launched!

The good news I want to share with you is that BestChat just launched its own Chatbot – BestChat bot, which will perfectly solve your problem! With BestChat bot, you can give your website a real-time conversational experience. Start offering consumers and leads immediate support when they have an urgent need, rather than a few days later.

Shirley Walker
Business Growth

6 Tips about How to Boost Conversion Rate of Landing Page

The Internet has developed into the next stage, the traffic dividend is gradually fading, and the challenge raises a lot with the cost of obtaining traffic. Under the same conditions, improving the conversion rate of traffic is crucial for merchants online.

Shirley Walker
Live Chat

Start Using BestChat Live Chat Right Away without Spending Any Money on Shopify

Shopify is one of the most widely used eCommerce platforms in the world. Shopify, which is both simple to use and loaded with capabilities, can provide you with all of the tools you need to succeed in the digital world. It even offers a terrific app marketplace that allows you to expand your store's capabilities.
Emma Bruce
Chatbots

The Lovely Chatbot Assistant -- BestChat Bot and Invitation Card Will be Online Soon!

It is common sense that we need live chat solution to handle our online business more effectively and gain more sales for sure. Among all the ways to attract potential customers, the auto Invitation plus Chatbot solutions is very effective method to make customers stay and buy.

Rosina Reistetter
Business Growth

5 Ways to Save Your Shopify Store's Abandoned Shopping Cart

Use BestChat to collect feedback on cart abandonment or offer discounts.
Rosina Reistetter
Customer Service

How to Convert Your Different Visitors on Your Website

BestChat live chat tool will help you to display the visitor's visit time, the number of visits, the page they are currently browsing, and the browsing track of the customer after visiting the website.
Tala Ray
Update & Guides

Smart and Cute Chat Icons are Newly Launched

Let our cute icons help you attract more customers to chat with you. More cutie, smarter, make your live chat vivid and attractive
Sherry Smith
Update & Guides

The Brand Newly Designed BestChat Widget for Visitors is Launched!

BestChat newly live chat widget on Shopify has flexible and configurable chat bubble color and theme to match your website. It will bring suitable and comfortable to your customers.
Rosina Reistetter
Update & Guides

Hey, you have a new message from Shopify delivered by BestChat

If you're not a 24/7 Shopify merchant, worried about customers coming when you're not online? Don't worry, we have launched the function of forwarding the message to your designated email address. Even if you are not online, if there is a customer leaving a message, you will receive our reminder message as soon as possible.
Emma Bruce
Update & Guides

Hello Chinese

We have launched a comprehensive Chinese Live chat system to facilitate Shopify's Chinese merchants to use the live chat platform more easily and more familiarly!
Tala Ray
Business Growth

How to Install BestChat App on Shopify Store

There are thousands of third-party Apps on Shopify Appstore to add features of Shopify for boosting merchants’ store sales, increasing productivity, and improving customers’ purchasing experiences. This article shows how to set up an App in Shopify step by step, and take BestChat as an example.
Rosina Reistetter
Business Growth

Why do we still need website for digital business?

The benefits of website are clear, to complete a full set of digital market for your business. If you run a startup or a side job, the best choice is to find a user-friendly website builder which requires no programming skills and has good templates and widgets built-in.
Aria Ty
Customer Service

4 Soft Skills Online Service Agent Should Have

Employer must do their necessary training before the customer service agents on boarding. But what kind of soft skills training should be considered for service team leaders?
Emma Bruce
Customer Service

Avoid the Traps of Brand Rejuvenation

The Internet has broken the barriers of channels and media, and accelerated the change of the consumption concept, taste and demand of the whole society. With the change of the main consumer group, brands have seized the key point of "to win the market by getting young people", so more and more brands are exploring "marketing rejuvenation" or "brand rejuvenation".
Lena Young
Business Growth

Turn Every Customer Interaction into a Business Opportunity

BestChat provides invitation function, active chat function, and other functions, allowing customer service to contact visitors for marketing and increase transaction opportunities. When the customer service finds the intended customer, he/she can immediately invite a chat, actively attract the visitor, and convert the potential visitor into a deal.
Leyla Sheth
Case Studies

Financial Industry Solutions-Helping Companies Develop a New Model of Internet Financial Sales

From product infrastructure, to opening up enterprise business systems, to adapting to complex network environments, BestChat builds an online customer service system for financial enterprises in all aspects, and implements a highly secure and highly available deployment plan through strict security penetration scanning. Help companies develop new sales models based on Internet financial technology to meet the company's strict requirements for current business.
Sherry Smith
Case Studies

eCommerce industry solutions-helping companies build a new eCommerce online communication platform

BestChat provides eCommerce companies with a comprehensive online customer service solution and quickly helps platforms and stores provide customers with pre-sales, in-sales, and after-sales online Communication support, and in-depth mining of online data on platforms, stores, and customers, to help companies improve the conversion rate of orders and the retention rate of customers.
Emma Bruce
Chatbots

Companies are turning to technology more than headcount

To match the high customer expectations, companies need a lot of manpower. However, instead of hiring more people, more and more teams opt for a more efficient option: BestChat online service solution.
Sherry Smith
Customer Service

3 Key Customer Service Skills from BestChat

3 key customer service skills to make all your clients happy and satisfied.
Rosina Reistetter
Business Growth

How to Improve Customer Conversion Rate through User Behavior Analysis?

User behavior data is of vital importance to enterprises. It can not only help enterprises effectively connect users, but also provide insights into user needs. Through continuous iterative verification of user portraits, discover the most real needs of users, solve user pain points, and improve marketing effects. It can even leverage the value of users' social groups, keep new users from breaking, and bring growth to the enterprise.
Sherry Smith

Customer Service

Customer Service

Upgrading CSAT Surveys to Address the Needs of Modern App Users

Once a client signs the dotted line and completes the payment for your good or service, the process of mapping out every stage of the customer's journey doesn't end. The customer's journey after making a purchase is equally as important as the actions used to convert them.
Sherry Smith
Customer Service

Value Creation for Customers is More Crucial Than Ever

The value a consumer places on a good or service is known as customer value. But it's not just about money. Price, quality, and what the good or service can achieve for that specific individual are frequently factors in perceived worth. Maintaining long-term relationships with current consumers and obtaining repeat business depends on providing value to them.
Lena Young
Customer Service

How Do You Support a Knowledge Base That Is Multilingual?

Issues with a multilingual customer service center is always bothering. Building a bilingual customer service center isn't for everyone. Some issues must be understood before any progress can be made.
Sherry Smith
Customer Service

How to Convert Your Different Visitors on Your Website

BestChat live chat tool will help you to display the visitor's visit time, the number of visits, the page they are currently browsing, and the browsing track of the customer after visiting the website.
Tala Ray
Customer Service

Customer Service is Emotional Labor

Human energy consumption, can be classified by the purpose of use, is divided into three types: Physical Labor, Mental Labor and Emotional Labor. Physical work and mental work are easily understood by the general public. Customer service is a perfect example of " Emotional Labor ".
Rosina Reistetter
Customer Service

4 Soft Skills Online Service Agent Should Have

Employer must do their necessary training before the customer service agents on boarding. But what kind of soft skills training should be considered for service team leaders?
Emma Bruce
Customer Service

3 Tips to Improve Customer Service Efficiency from BestChat

Efficiency and service comes first. Improving the efficiency of customer service in the Internet age is a very impact part. BestChat system is committed to help business improving customer service performance and efficiency.
Rosina Reistetter
Customer Service

How Can Customer Service Reshape a Business?

When it comes to online service, customer service and support teams interact with consumers on an as-needed basis, using various chat channels such as phone, website chat applications, and social media messaging. Especially during the pandemic, more and more enterprises have started and increased online services. Support teams are available to provide technical assistance with products, while service teams are focused on the customer experience.
Tala Ray
Customer Service

Avoid the Traps of Brand Rejuvenation

The Internet has broken the barriers of channels and media, and accelerated the change of the consumption concept, taste and demand of the whole society. With the change of the main consumer group, brands have seized the key point of "to win the market by getting young people", so more and more brands are exploring "marketing rejuvenation" or "brand rejuvenation".
Lena Young
Customer Service

3 Key Customer Service Skills from BestChat

3 key customer service skills to make all your clients happy and satisfied.
Rosina Reistetter

Live Chat

Live Chat

The Importance of Customer Experience in Digital Markets

Digital customer experience is quite important for a business, for many brands, their marketing strategy has shifted a lot to digital markets. And providing in-time, seamless, and professional customer service to digital customers is more important than ever when this big scale of people is familiar with e-commerce.
Lena Young
Live Chat

4 Tips to Create Your Quick Responses in BestChat

Description: Quick Responses is convenient and efficient, however, which is definitely based on an excellent arrangement. The solutions are Selecting content from real conversation, discussing it with your team, organizing the classification, as well as keeping analyzing and updating the content.
Shirley Walker
Live Chat

Chatbot may Assist You in Expanding Your Business and Increasing Revenue!

What if you just signed a contract with a developer or manufacturer for your dream project, only to discover that the person on the other end is a Chatbot rather than a human person? Yes, talking robots aren't exactly a novel concept these days. Over the last few years, Chatbot Artificial Intelligence (Chatbot AI) technology has increased the power and expansion of the entire automated process.
Rosina Reistetter
Live Chat

Start Using BestChat Live Chat Right Away without Spending Any Money on Shopify

Shopify is one of the most widely used eCommerce platforms in the world. Shopify, which is both simple to use and loaded with capabilities, can provide you with all of the tools you need to succeed in the digital world. It even offers a terrific app marketplace that allows you to expand your store's capabilities.
Emma Bruce
Live Chat

What can BestChat do for your customers?

The customer service system provided by BestChat is based on people-oriented, combined with the real-time access of the website, to provide you with comprehensive data support for visitors, customer service, and website
Shirley Walker

Chatbots

Chatbots

Using the BestChat bot, tracking your orders！

One of the simplest ways for an eCommerce firm to interact with its consumers is through order tracking. Sending the order tracking details to your customers fosters confidence, especially if they are unfamiliar with your company.
Tala Ray
Chatbots

BestChat Bot Has just been Launched!

The good news I want to share with you is that BestChat just launched its own Chatbot – BestChat bot, which will perfectly solve your problem! With BestChat bot, you can give your website a real-time conversational experience. Start offering consumers and leads immediate support when they have an urgent need, rather than a few days later.

Shirley Walker
Chatbots

The Lovely Chatbot Assistant -- BestChat Bot and Invitation Card Will be Online Soon!

It is common sense that we need live chat solution to handle our online business more effectively and gain more sales for sure. Among all the ways to attract potential customers, the auto Invitation plus Chatbot solutions is very effective method to make customers stay and buy.

Rosina Reistetter
Chatbots

Companies are turning to technology more than headcount

To match the high customer expectations, companies need a lot of manpower. However, instead of hiring more people, more and more teams opt for a more efficient option: BestChat online service solution.
Sherry Smith

Business Growth

Business Growth

7 Strategies for Shopify Merchants to Beat Competitors in 2023

As a Shopify store owner, staying ahead of your competitors is crucial in the highly competitive e-commerce landscape. Knowing what your competitors are up to can help you stay on top of the latest trends, identify gaps in the market, and create more effective marketing and sales strategies. In this blog, we’ll explore some of the best tools and tactics to help you spy on your competitors and gain an edge in the market.
Emma Bruce
Business Growth

How's Your Online Shop Design?

It is quite significant to make some design to attract your visitor who's from every leads. This article is advice from BestChat on how you could try to convert your visitor to customers.
Iris Wilson
Business Growth

Holiday Marketing Strategies for Ecommerce

Increasing sales for your eCommerce business during the holiday season is a top priority for many businesses. The suggestions from BestChat should help you attract more customers, increase order value, and increase your chances of making quick sales.
Rosina Reistetter
Business Growth

Fresh Journey to BestChat - How to Engage Your Customers to Chat?

4 tips to attract your visitors to interact with you more easily and instantly! Make it not just your work to connect! Never miss any traffic you acquired from your hard work on social media.
Tala Ray
Business Growth

What Customer Service Skills Do Live chat Agents Need by Using BestChat?

When skilled agents are in charge of live chat software, it's simple to add value to chats and provide excellent customer support. Live chat agents must also have the necessary expertise to properly handle consumer inquiries and assure chat software efficiency.
Iris Wilson
Business Growth

Be Ready for Your Online Shop-Advices from BestChat!

When you spend tons of time preparing for the online shop, and finally the opening day! How to make sure you grab every customer and convert them into sales? Here I have 3 tips for our BestChat beloved online shop merchants!
Emma Bruce
Business Growth

6 Tips about How to Boost Conversion Rate of Landing Page

The Internet has developed into the next stage, the traffic dividend is gradually fading, and the challenge raises a lot with the cost of obtaining traffic. Under the same conditions, improving the conversion rate of traffic is crucial for merchants online.

Shirley Walker
Business Growth

5 Ways to Save Your Shopify Store's Abandoned Shopping Cart

Use BestChat to collect feedback on cart abandonment or offer discounts.
Rosina Reistetter
Business Growth

How to Install BestChat App on Shopify Store

There are thousands of third-party Apps on Shopify Appstore to add features of Shopify for boosting merchants’ store sales, increasing productivity, and improving customers’ purchasing experiences. This article shows how to set up an App in Shopify step by step, and take BestChat as an example.
Rosina Reistetter
Business Growth

Why do we still need website for digital business?

The benefits of website are clear, to complete a full set of digital market for your business. If you run a startup or a side job, the best choice is to find a user-friendly website builder which requires no programming skills and has good templates and widgets built-in.
Aria Ty
Business Growth

How to Measure Live Chat Success

Providing live chat support will help you connect with customers, improve their overall experience, and ultimately, drive sales. To accomplish all of these goals, however, you have to gauge the success of your live chat by monitoring specific metrics
Tala Ray
Business Growth

Turn Every Customer Interaction into a Business Opportunity

BestChat provides invitation function, active chat function, and other functions, allowing customer service to contact visitors for marketing and increase transaction opportunities. When the customer service finds the intended customer, he/she can immediately invite a chat, actively attract the visitor, and convert the potential visitor into a deal.
Leyla Sheth
Business Growth

How to Improve Customer Conversion Rate through User Behavior Analysis?

User behavior data is of vital importance to enterprises. It can not only help enterprises effectively connect users, but also provide insights into user needs. Through continuous iterative verification of user portraits, discover the most real needs of users, solve user pain points, and improve marketing effects. It can even leverage the value of users' social groups, keep new users from breaking, and bring growth to the enterprise.
Sherry Smith

Case Studies

Case Studies

Financial Industry Use BestChat to Create Trust and Connections with Customers

Because of strong, unified workspaces and knowledge management for tailored services, agents are set up for success. BestChat maintains your organization in sync by integrating channels, systems, and customer data into the existing technology landscape, all while maintaining the greatest level of data protection.
Shirley Walker
Case Studies

It’s Time to Make a Breakthrough on Your eCommerce Business

You may feel under a lot of pressure as a business owner to implement progress. No matter how much you’ve achieved thus far, there’s always room for improvement, let's learn the advice from BestChat to make changes and breakthrough in your online business.
Leyla Sheth
Case Studies

Logistics industry solutions-helping companies build a new integrated model of the logistics industry

How to build a new integrated model for logistics industry? Industry pain points Enterprise business is widely distributed, branch management is difficult Cross-regional and cross-departmental collaboration is difficult, and problem handling efficiency is low Multi-system data is scattered, information flow is slow and time-consuming and laborious Large amount of consultation and high similarity of questions, repetitive answers consume high labor costs.

Tala Ray
Case Studies

Education industry solutions-break the shackles of traditional education and expand the source of new students

BestChat education industry online customer service solution is customized and developed by BestChat according to the characteristics of the education industry. It helps online education companies, schools, and scientific research institutions break the traditional education region and time constraints, and build an intelligent online communication platform for various educational scenarios, allowing students and consulting Teachers can communicate online anytime, anywhere. Online education companies, schools, and scientific research institutions can quickly build an online communication platform through BestChat, tap online resources to expand the source of new students, improve the overall education service experience, and realize the transformation from online consultation to online and offline follow-up.
Iris Wilson
Case Studies

Financial Industry Solutions-Helping Companies Develop a New Model of Internet Financial Sales

From product infrastructure, to opening up enterprise business systems, to adapting to complex network environments, BestChat builds an online customer service system for financial enterprises in all aspects, and implements a highly secure and highly available deployment plan through strict security penetration scanning. Help companies develop new sales models based on Internet financial technology to meet the company's strict requirements for current business.
Sherry Smith
Case Studies

eCommerce industry solutions-helping companies build a new eCommerce online communication platform

BestChat provides eCommerce companies with a comprehensive online customer service solution and quickly helps platforms and stores provide customers with pre-sales, in-sales, and after-sales online Communication support, and in-depth mining of online data on platforms, stores, and customers, to help companies improve the conversion rate of orders and the retention rate of customers.
Emma Bruce

Update & Guides

Update & Guides

Smart and Cute Chat Icons are Newly Launched

Let our cute icons help you attract more customers to chat with you. More cutie, smarter, make your live chat vivid and attractive
Sherry Smith
Update & Guides

The Brand Newly Designed BestChat Widget for Visitors is Launched!

BestChat newly live chat widget on Shopify has flexible and configurable chat bubble color and theme to match your website. It will bring suitable and comfortable to your customers.
Rosina Reistetter
Update & Guides

Hey, you have a new message from Shopify delivered by BestChat

If you're not a 24/7 Shopify merchant, worried about customers coming when you're not online? Don't worry, we have launched the function of forwarding the message to your designated email address. Even if you are not online, if there is a customer leaving a message, you will receive our reminder message as soon as possible.
Emma Bruce
Update & Guides

Hello Chinese

We have launched a comprehensive Chinese Live chat system to facilitate Shopify's Chinese merchants to use the live chat platform more easily and more familiarly!
Tala Ray
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