Yes. You can get 14 days' free trail with full functions.
Yes. We can provide these development services according to your business requirements.
For the SaaS version, all Data is stored in BestChat servers, you can also export it to your computer, as we only keep it for 1 years; if you want to store data in your own server, then we can customize for you and deploy it into your server.
BestChat provides flexible, usable, and convenient interfaces, which can be integrated with work order interface, CRM interface, VoIP interface, CTI Link, e-commerce platform membership interface, SMS system interface, E-mail system interface and other relative interfaces.
BestChat SaaS version doesn't provide voice and video functions, if you need these functions, we can customize them for your company.
The Advanced Intelligent Robot Customer Service System has been developed by BestChat Technology Company after the Artificial Customer Service System was launched. It is one kind of human-computer interaction robot customer service system for large enterprises or the electronic commercial enterprises with large flows, which can effectively alleviate the workload of artificial customer services and reduce the input of manpower.
Sure. BestChat can judge visitors' areas according to their IP addresses, after embedding the function codes to your website, you can easily track the visitors’ access paths and chat sources.
Yes. The file size should be limited within 10M. The common files management authority is only available for administrators and the authorized agents.
The upper limit of customer service reception refers to the maximum number of visitors that one agent can receive at the same time. Once the number of visitors received by a chat agent reaches the upper limit, the system will not distribute chats to this agent any more.
With the feature of the ACD (Automatic Chat Distribution), you can set whether to enable the ACD function. Once it is enabled, if there are chats initiated by visitors, the system will automatically connect them to agent, send the greeting out and respond message. Generally, we provide 2 alternative strategies of the ACD, saturation and sequence. Furthermore, you can also enable “Preferential distribution to the last chat agent”. The system will automatically and preferentially distribute the chats to the last agent in advance.
You can check your package conditions at the top-left, click the avatar of yours, then click “Billing Info”. For any questions, you can click the “Contact us” button to directly contact our service agent.
If you forgot your login account or password, you can use your register email to reset your password or you can ask the administrator to reset them for you. If you cannot log in and reset the administrator account, please contact the BestChat technical support to help.
Yes. BestChat supports both iPhone and Android versions, so you can login via mobile phone and communicate with your customers anytime and anywhere.
If you have bought 5 agents, then only 5 chat agents can login at the same time. After your simultaneously logged accounts have reached 5, it will remind you that the maximum number of concurrencies has been exceeded. You can add more agents if you need.
You can set welcome words after you logged in, the left navigation bar-Settings-Chat Settings-Chat Tips Settings.
You can set ACD after you logged in, the left navigation bar-Settings-Chat Settings-ACD.
Troubled by the harassment of malicious visitors, you can add the IP into the block IP list.
Yes. The styles of invitation window can be customized, you can set it at the left navigation bar-Settings-Appearance.
You can invite agents from the “Teamwork”- “Agents” click the invite button to invite agents.
In the “Teamwork – Login History”, you can check and view chat agent’s login times, exit times, login types.
It may be due to the following reasons: 1, you don’t have the authority to monitor the chat agents, only administrators and chat agents with such authority can monitor the agents, please contact the administrators of your company if you need to enable the authority. 2, the chat agents may have been monitored, as one chat agent can be monitored by only one person at the same time.
Please make sure that you have the authority, the BestChat software displays the user interfaces based on the authority you own. Your authority is distributed by the BestChat administrators in your company.
Perhaps you don't have the authority to respond to messages. Only administrators and the chat agents with such authority can respond to messages, please contact the administrators in your company if you need the specific authorities.