SmartBot Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between SmartBot ("we," "us," or "SmartBot") and you ("you" or "User") regarding your use of the SmartBot service ("Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

We reserve the right to modify or update these Terms at any time. Any modifications will be posted on our website and will be effective immediately upon posting. You are responsible for reviewing these Terms periodically for any changes. Your continued use of the Service after any modifications to the Terms constitutes your acceptance of the modified Terms.

2. Service Description

SmartBot provides a suite of intelligent customer service solutions designed to help you enhance customer experience and improve operational efficiency. Our services include, but are not limited to, intelligent chatbots that can answer customer questions, handle common requests, and even make sales 24/7.

We are constantly striving to improve and enhance our services. Therefore, we reserve the right to modify, update, suspend, or discontinue any part or all of the Service at any time without prior notice. We do not guarantee the continuous availability, error-free operation, or specific results of the Service.

3. Your SmartBot Account

3.1 Account Creation

To use our Service, you must create a SmartBot account. You agree to provide accurate, complete, and up-to-date information when creating your account. You are responsible for maintaining the security of your account, including safeguarding your password.

3.2 Account Security

You are solely responsible for all activities that occur under your account, including any unauthorized use. If you become aware of any unauthorized use or security breach of your account, you must notify us immediately.

3.3 Account Suspension or Termination

We reserve the right to suspend or terminate your account at any time if we have reason to believe that you have violated these Terms. We will make reasonable efforts to notify you before taking such action and provide you with an opportunity to remedy the violation.

4. Your Obligations

When using the Service, you agree to:

• Comply with all applicable laws and regulations.
• Not use our Service for any illegal, fraudulent, infringing, or otherwise harmful activities.
• Not interfere with, disrupt, or attempt to disrupt the normal operation or security of our Service.
• Not upload, transmit, or otherwise distribute any content that contains malware, viruses, or other harmful code.

5. Intellectual Property

SmartBot and all content, software, technology, and other intellectual property related to the Service are owned by SmartBot. You may not copy, modify, distribute, sell, or otherwise exploit our intellectual property without our express written permission.

6. Free Trial

During your free trial, you'll have full access to all features included in the Growth Plan. Once the trial ends, your access to SmartBot will be paused unless you subscribe to a paid plan.

7. Subscriptions & Refunds

We currently offer monthly and annual subscription plans. Once subscribed, your plan will automatically renew unless you cancel before the expiration date.

• Monthly Subscriptions: Monthly subscription fees are non-refundable. If you do not wish to renew, you can cancel your subscription at any time before the end of the current billing cycle to avoid charges for the next month.
• Annual Subscriptions: If you cancel your annual subscription within 7 days of the subscription start date, you will receive a full refund. After 7 days, annual subscription fees are non-refundable.

By subscribing, you acknowledge that you have read and agree to our terms of service and refund policy, and you waive any rights to refunds under applicable legal provisions.

8. How to Request a Refund (if applicable)

If you are eligible for a refund, please follow these steps:

1. Send an email to service@bestchat.com, providing your Shopify store address and account information.
2. Our billing team will review your request and respond within 3 business days with further instructions on how to proceed with your refund.

Please note that if you paid for your subscription through Shopify, the subscription fee will first go to your Shopify account. Your refund request will be processed only after Shopify has paid the fee to SmartBot. We cannot process your refund request before this occurs.

9. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any dispute arising out of or relating to these Terms, including but not limited to contract, tort, or other legal claims, shall first be attempted to be resolved through good-faith negotiations. If the parties are unable to resolve the dispute through negotiation, either party may initiate legal proceedings in the courts of the Province of Ontario, Canada.

10. Miscellaneous

• We reserve the right to update these Terms at any time without prior notice.
• If you have any questions about these Terms, please contact our customer support team.
• We reserve the right to final interpretation of these Terms.
• Malicious refund requests or abuse of our refund policy may result in account restrictions or termination of service.